I can't say enough about Chuck and his employees, especially Jian with whom I have had the most contact. This is our 2nd time doing business with them as we moved to Florida and then came back. This agency is the best. They are knowledgeable, courteous and helpful. Their rates are competitive and we initially switched due to an almost 50% decrease in our auto policy when we switched from Nationwide. Also, they are easy to reach unlike the State Farm Agency in Florida which was hard to reach and were so busy that it was hard to get questions answered or needs met.